How do we gain the trust of our customers in such a highly competitive environment?

In October 2023, we discussed with Mr Ahmed met on a foreign trade platform He is looking for a packaging bag manufacturer for his product - Cooking Oil. Our foreign trade salesperson Rusi has contacted him and invited him to visit the Communist Party to further discuss more details
Firstly, through foreign social media platforms, we can understand customer needs, countries, and product details, further confirm what materials we should use, and provide customers with more professional advice. After chatting online for half a month, the customer suddenly said they wanted to visit the factory, and our factory staff were very excited, Mr During Ahmed's visit, all the employees were full of enthusiasm and cleaned the factory thoroughly, just waiting for the arrival of foreign customers.
In mid-2023, finally with Mr Ahemd met at the factory. Firstly, we will take the customer to visit our factory. Our two high-speed printing machines have attracted the customer's interest because their main focus is on high-quality printing effects and product quality assurance. After visiting the completed factory, we also had a brief discussion. We provide professional answers to customers from discussing the materials of the product to showcasing the design documents and effects of the product. Of course, this is only the first step, and we did not immediately succeed in cooperation.
What exactly made customers choose our factory?
After the customer returned, our salesperson still kept in touch with them. The customer expressed that there were other factories that needed to be visited one by one, so we did not urge the customer to give them enough space. Of course, more importantly, we believed in our own strength.
On the customer's second visit, we brought the materials they wanted to inquire about the price, but our factory has been producing for over 20 years. The factory manager immediately rejected the customer's materials and provided a better one to ensure that the customer's product quality would not leak or burst. And after displaying samples of the same material, we finally showed our utmost sincerity and offered a discounted price, resulting in more customer transactions.
So far, the customer has returned a total of 8000kg of film bags, which not only represents the customer's trust in us, but also represents our factory's professional printing technology and product quality.
I also hope that we can continue to cooperate with customers for more orders and achieve a win-win situation together.

Foshan Haoshun Packaging Material Co., Ltd